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FAQ

Q - What is the best way to contact you?
A - We do our best to answer any questions as quickly as possible. The best way to contact is is via Facebook messenger or our email, hello@daya-jewelry.com.

Q - When will my order be shipped?
A - Your order will be shipped within 1 to 3 business days.

Q - How long will it take for my order to arrive?
A - For the free standard shipping within the Netherlands, your package should arrive within 2 to 5 business days. For the rest of the world, it will take between 6 and 18 business days. Please note that we have no control over unexpected delays at your country's customs or post office.

Q- It's been over 20 days and I still haven't received my jewelry, where’s my package?
A- If your order was not a pre-order, then there is a chance your package is delayed by your country's customs or local post office. In this case please contact us so we can find a solution.

Q - I need my order ASAP, which shipping option should I choose?
A - If you have time limitations,  we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.

Q - What does it mean when an item is listed as available only through pre-order?
A - Because of high demand, many of our designs sell out more quickly than we can make them. Pre-ordering an item ensures that you will be sent your item as soon as it is back in stock.

Q - How long will it take for my pre-order will ship?
A - It can take between 10 days to 45 days. We are constantly working to improve our efficiency and manufacturing speeds to ensure you receive your order as soon as possible.
Please note that if you placed an order with multiple products while one of them is a pre - order, we will send the full order only when the pre - ordered item is back in stock.
 
Shipping and Returns - 

Shipping
  • All orders are shipped from our Netherlands office using POSTNL services.
  • All tracked orders can be tracked at www.postnl.nl
  • Please allow 3 working days for all orders to be processed and shipped.
  • All orders will receive a confirmation email when the order is placed and another email when their order has been dispatched (please check your junk spam mail if you cannot see it)

Worldwide

  • Standard international shipping is FREE for orders above €19.5, (no tracking number will be provided to you) Delivery estimate 3-16 working days from dispatch.
  • Tracked express international shipping costs 16.99 and the tracking number will be emailed to you upon dispatch. Delivery estimate 3-7 working days from dispatch.

 Netherlands

  • NL standard shipping is FREE (no tracking number will be provided to you).
    • Delivery estimate 1-3 working days from dispatch.
  • NL tracked express shipping is 3.99 and the tracking number will be emailed to you upon dispatch. A signature will be required upon delivery.
    • Delivery estimate 1-2 working days from dispatch.

 Outside of the EU customers

  • Due to customs in your country (outside of EU)there may be a slight delay on delivery which is out of our control. Once shipped the time frame is out of our hands, but maximum time will be no more than 1 month.
  • There may be duties and/or customs taxes applied to your order (outside of EU) by your local government when delivery is made, or billed to you afterwards depending on where you live. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Daya Jewelry.

Further Information

  • If you have not chosen tracked shipping we cannot advise a specific date for delivery or give you a tracking number, though there may be one on file for your order.
  • Please ensure you enter your correct and complete delivery address when placing an order as Daya Jewelry cannot be responsible for orders that go missing due to incorrect delivery details. 

 

 

Returns

We are sorry that you are unhappy with your jewelry, your opinion matters greatly to us and we will appreciate your feedback, we would love to compensate you in anyway we can.

You have 14 days from the day you receive your product(s) to request a refund.
Contact us via email hello@daya-jewelry.com with your order number and return request.

Please include your original invoice and mail your return within 14 days of receipt to the address below. We are not liable for any returns lost in the mail, please insure your package and save your tracking information.

Your return will be process within 3-7 days of receiving it and you will be notified that the return is complete.

All products must be returned unworn and in the same packaging it came in.

 

Returns should be made to -

Zoutketen 11

1601EX

Enkhuizen, Netherlands

Please email hello@daya-jewelry.com for any further information or other problems.

 

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