FAQ

Within 1-3 business days from our Dutch office

Yes we do!

You have 90 days from the day you receive your product(s) to request a refund.

Contact us via email hello@daya-jewelry.com with your order number and return request.

Please include your original invoice and mail your return within 14 days of receipt to the address below. We are not liable for any returns lost in the mail, please insure your package and save your tracking information.

Your return will be process within 3-7 days of receiving it and you will be notified that the return is complete.

All products must be returned unworn and in the same packaging it came in.

Returns should be made to -

Zoutketen 11

1601EX

Enkhuizen, Netherlands

With the free standard shipping, it will take between 6 and 21 business days, with Tracked shipping,(depending on your location) 5 to 16 business days. With Express shipping: 2 to 7 business days.
Please note that we have no control over unexpected delays at your country's customs or post office.

Due to high demand, many of our designs sell out more quickly than we can make them. Pre-ordering an item ensures that you will be sent your item as soon as it is back in stock.

With regards to the designs of our jewelry, ultimately all jewelry designs are copied to some extent. Creatives throughout the world find inspiration from others before cultivating their own unique designs. It is likely that there will be a sense of similarity in some collections. To make sure we have added our own personal touch to Daya jewelry, we have designed our own unique clasps which you cannot find on any other ‘copy’ pieces. A feature that makes it easy to recognize original Daya jewelry. And by making our own unique finish to each design.
And of course, we keep designing new jewelry which other manufacturers haven't copied yet, or don't have the ability to copy.
Unfortunately, successful brands are often copied. When a brand is seen as doing well, other companies tend to mimic these ideas and pass it as their own. For this reason, websites such as Ali Express, eBay, and Amazon often showcase cheaper options for popular items.
Keeping in mind, items you may come across on these websites will never be an exact replica of our jewelry. Firstly, if you view the product description you can see that these lower-priced items use low-quality materials such as cheap metal alloys, whereas all of our jewelry at Daya is guaranteed artisan-made using only brass, sterling silver and 14/24 Karat gold.
As for our crystals, these are ethically sourced from India and Brazil unlike other stores that use synthetic stones.
Finally, we would like to reiterate that we have never sourced any products from China and the same applies to our packaging. As a brand that holds peace and kindness close to our hearts, we wish to clarify any misunderstanding around these replica sites that may be misleading for our customers.

There may be duties and/or customs taxes applied to your order (outside of EU) by your local government when delivery is made, or billed to you afterwards depending on where you live. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Daya Jewelry.